If for any reason there's a mistake or some difficulty in scheduling, you can be assured that they go above and beyond in order to make things right, and what they offer in return goes above and beyond the requirements. In our case, because one videographer was not able to be consistently there all day, they assigned an extra videographer which meant double footage. When some footage was corrupted (which does happen), they topped up with additional coverage for a full other event. We were more than happy with their service recovery. These guys are professionals who can be trusted, and understand what is important to the couple. Highly recommended.